Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At AB Aroma, we are committed to delivering your favorite fragrances safely and on time. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons or promotional sales, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5-8 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above ₹899 
  • A standard shipping fee may apply to orders below the free shipping threshold. The shipping cost will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and courier details so you can monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided are accurate.

If the courier is unable to deliver your order due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected locations.

AB Aroma reserves the right to refuse COD for certain pin codes or high-value orders.

Damaged or Missing Packages

If your package arrives damaged, tampered with, or items are missing, please:

  • Take clear photos of the package and product.
  • Contact us within 48 hours of delivery.
  • Include your Order Number and photos for faster assistance.

We will investigate the issue and arrange a replacement or refund if applicable.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Government restrictions
  • Incorrect shipping information

AB Aroma is not responsible for delays caused by third-party courier services; however, we will assist you in tracking and resolving delivery issues.

International Shipping

Currently, AB Aroma ships only within India.

If international shipping becomes available, this policy will be updated accordingly.

Contact Us

For any shipping-related questions, please contact us:

AB Aroma
Email: support@abaroma.com (replace with your email)
Phone: +91-XXXXXXXXXX (replace with your phone number)
Website: https://www.abaroma.com (replace with your website URL)